Shipping policy

Shipping and delivery

Orders are prepared and handed to the carrier within 1-3 business days after payment confirmation, unless a different delivery period is stated on the product page or during checkout.

Shipping area: Orders placed on www.fratellidiamanti.com are shipped within Türkiye only. International shipping is not offered on this store.

Shipping fee: Domestic standard shipping within Türkiye is free of charge. If any different delivery method becomes available in checkout, its fee will be shown before payment.

Delivery times may vary depending on the delivery address, regional conditions, seasonal workload, or carrier operations.

Delivery address and receipt

Please make sure that the delivery address, phone number, and recipient details submitted at checkout are complete and accurate. We may use these details to process the shipment and contact you about delivery if needed.

Risk in the products passes to the customer upon physical delivery to the customer or to a person designated by the customer, unless mandatory law provides otherwise.

If the package appears damaged on delivery, please have the carrier record the damage and contact us at info@fratellidiamanti.com as soon as possible.

Failed delivery and non-collection

If a shipment cannot be delivered because the address is incomplete or incorrect, the recipient is unavailable, or the package is not collected from the carrier branch or pickup point within the carrier's holding period, this does not automatically constitute a withdrawal, cancellation, or return request.

If the package is returned to us due to failed delivery or non-collection, we may ask the customer to confirm the address and the preferred next step. The actual, documented return shipment costs and any new shipping costs caused by the failed delivery or non-collection may be charged to the customer to the extent permitted by applicable law.

If the customer requests reshipment, we are not required to dispatch the order again until the additional shipping cost and any documented return cost caused by the failed delivery or non-collection have been paid, unless mandatory consumer law requires otherwise.

Questions

For delivery questions, please contact us at info@fratellidiamanti.com or +90 212 501 93 13.