Refund policy
Return and right of withdrawal
Customer satisfaction matters to us. Because perfumes and cosmetic products may be hygiene-sensitive, return and withdrawal requests are handled in accordance with Law No. 6502 on the Protection of Consumers, the Distance Sales Regulation, and other applicable consumer protection rules.
Right of withdrawal: Consumers may exercise the statutory right of withdrawal within 14 days from the date of delivery, provided that the product is eligible for withdrawal under applicable law.
Hygiene-sensitive products: Products whose protective seal, packaging, or hygiene integrity has been opened or compromised after delivery may be excluded from withdrawal where applicable law allows this for health or hygiene reasons. This does not affect your statutory rights for defective, damaged, or incorrectly delivered products.
How to request a return
To exercise the right of withdrawal or request a return, please send a clear statement to info@fratellidiamanti.com within the legal period. Please include your order number, full name, contact details, and the product(s) concerned.
Return address: Teşvikiye Mahallesi, Teşvikiye Caddesi, No:28 Kat:1 Şişli/İstanbul, Türkiye.
Returned products should be sent back complete, unused where required, with all accessories, gifts, invoices, and original packaging where reasonably possible.
Refunds and return costs
For a valid withdrawal, we refund the payments required by law, including any standard outbound delivery fee paid by the customer where applicable. Domestic standard shipping within Türkiye is currently free of charge, so no separate standard outbound delivery fee is charged for domestic orders.
If we specify a return carrier and disclose the return cost as required by law, the customer may be responsible for the return shipping cost up to the amount permitted by applicable law. If the product is defective, damaged, or incorrectly delivered, return costs will not be charged to the customer.
Refunds are made to the original payment method within the legal period after the returned product is received by us or after proof of return shipment is provided, as applicable under the law.
Failed delivery and non-collection
Failure to accept delivery or failure to collect a package from the carrier branch or pickup point does not automatically constitute a withdrawal, cancellation, or return request. A withdrawal request must be communicated to us clearly within the statutory period.
If an order is returned to us because the customer provided incomplete or incorrect delivery details, was unavailable, or did not collect the package within the carrier's holding period, the actual and documented return shipment costs and any reshipment costs caused by that failed delivery or non-collection may be charged to the customer to the extent permitted by applicable law.
If the customer requests reshipment, we are not required to dispatch the order again until the additional shipping cost and any documented return cost caused by the failed delivery or non-collection have been paid, unless mandatory consumer law requires otherwise.
Contact
For return and refund questions, please contact us at info@fratellidiamanti.com or +90 212 501 93 13.